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"curates egg"

About: Northern General Hospital / Accident and emergency

A&E visit a few months ago for bicycle accident, something of a curates egg.

good: laceration ear sutured carefully, restored anatomy and healed without complications – by no means guaranteed, and I am grateful for the good result.

not good: dislocated sternoclavicular joint treated conservatively i.e. told to live with it, without discussing options.

As I understand it from Dr google, manipulation under anaesthetic will often reduce this dislocation following which there is a roughly 50% chance of it staying reduced…if I had been given this option of possibly avoiding a lifelong weak painful shoulder for the low risk of a brief anaesthetic I would certainly have taken it, at the least I think the decision to do nothing should have been explained.

not very good: cant be sure but witness (camera) evidence was that accident probably caused by losing consciousness first, then crash & bang to head, rather than it being all retrograde amnesia, didn’t get any advice/steer on possible loss of consciousness problem, simply ignored, ? not the immediate problem as I woke up OK, perhaps more holistic service could have done more.

possibly not good: maybe just me being neurotic but I thought dripping water from my ear for a day or so worth checking for CSF, doctors thought CT head ok so no problem, left me feeling my experience wasn’t taken seriously, perhaps they could have reviewed x ray or whatever (me not convinced that x ray always right after previous NGH generated experience of life with a pancake flat necrotic head of femur where I was told the x-ray was normal)…certainly my skull was tender for about three months afterwards, still is slightly, which would be about right for a healing fracture.

farce: being moved between hospitals - went from NGH to hallamshire to get ear stitched, fair enough perhaps though maybe a perfect A&E could do this onsite, then when I complained to physio that "sling" for collar bone injury held together with sellotape(seriously, not a metaphor) would fall apart rapidly I was moved back to NGH so as to get proper sling, physio didn't have safety pin or expertise to make sling without one, evidently plenty of ambulances...

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 20/05/2019 at 15:05
Published on Care Opinion at 15:05


Thank you for leaving feedback and we are sorry to learn you sustained an injury. Your feedback will be shared with the services concerned. However, if you would like us to look into what occurred and your concerns in more detail, please do not hesitate to contact our Patient Services Team. This can be done by calling them on 0114 271 2400 or by email at pst@sth.nhs.uk

With thanks and best wishes

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