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"Lack of respect from some doctors and nurses"

About: Heartlands Hospital / General medicine

(as the patient),

Well where do I start 

I’ve been having stomach ill health problems for past 4 years in and out of heartlands still not got to the bottom of it longest stay was 5 weeks. I was admitted again recently due to me being in chronic pain, vomiting, not keeping no fluid or food down and not eating for 5 days. 

I had lack of sleep due to illness and this doctor who never even examined me just poke me very hard to wake me up from just dozing off for them to say go home. So I went to pals put a report in how I’ve been treated and since then I feel some staff have treated me differently. I also told the nurse that then came to me that the way I felt like taking all my medications and being done with it - their response was well wouldn’t do that because you will only sick it all back up. 

I got discarded home after 6 pm to be then going back to a&e after contacting 111 for advice which the doctor advised me to go back to a&e will my still ongoing symptoms so I did and after 12 hours waiting for them to say gonna try get you on ward 7 which wasn’t too happy about but now change of plan I’m under investigation through gastrology. 

Feels like I’m just left not knowing when I’m next gonna help.

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital
Submitted on 05/04/2019 at 14:25
Published on nhs.uk at 15:06


Responded: 05.04.19

Dear Ra127

I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 of via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Ra 127 (the patient)

We did go to Pals

Never got much luck going there either.

also we watched how some staff just picked up all his sick bowls just threw them in the bins in the rooms or on corridors full of vomit

This hospital needs a good looking in to I’m not surprised seeing few things with my own eyes and my family members witnessing

And to top it off got sent home yesterday with the cannula left in his arm for the 3rd

Disgusting

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