"Bad experience in the CDU dept"

My father was not treated at all well by some of the employees in the CDU dept when he was admitted a few weeks ago. When we visited, we were told that his condition had cleared therefore he hadn’t been treated since his admission. It was obvious to us this was because they wanted to discharge him immediately but believed he was not well enough to come home. We in fact found evidence that his condition hadn’t cleared (probably because he had received no treatment at all!) I had to give a soiled gown and pillow case to the nurse who took them reluctantly.

Two different nurses came over to us to discuss discharge details while we were visiting as my elderly parents were becoming agitated but they wouldn’t leave us in peace. Eventually I decided to leave . The staff I encountered that night were not very pleasant in their attitudes and it made our father’s stay uncomfortable. Staff members thought it was appropriate to make personal comments about us to our parents after we left.The incessant calls when my sister and I were teaching were also unhelpful.

Thankfully my father was sent to another ward where he was treated with respect and dignity. They understood that the decision regarding discharging our father was down to social services rather than his family members. He has now had two bad experiences in this same department and we really hope it’s his last. The one star is for the staff in palm ward and the paramedics who were kind and caring in their manner.