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"Lack of Trained Staff"

About: Croydon University Hospital / Maternity

I was admitted in the Maternity Unit for an induction as I was with pre-eclampsia. I did not get into labour after the medication and was told they would need to break my waters to start labour. However, due to a lack of beds in the Labour Ward, I had to wait for a vacant room to be able to start the process. Astonishingly, it did take 4 days for a vacant bed. I slept for 4 days in a shared room (with other 7 pregnant women in labour). I had to hear the painful noises and have little privacy for 4 nights. My husband only had a chair to stay - so at some point I've sent him to sleep home. Every day I was told I was going to be the next one but then someone in more urgent need arrived and there were not enough midwifes to attend more labour women. I live 5 minutes away from the hospital and they refused to discharge me too. Throughout those 4 days I've been in contact with some brilliant midwifes but also with some terrible ones. There was a huge lack of empathy and none seemed too bother with my situation. I definitely do not recommend the Maternity Unit at Croydon Hospital to any expectant mother.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 18/10/2019 at 10:22
Published on Care Opinion at 10:22


Sorry for the delay in replying.

I am sorry that your visit resulted in a poor experience - this is not the service that we aim to offer our patients.

I can't change your experience but we can investigate what went wrong and we can put it right for future similar situations.

If you would like us to do this, please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net.

The office is open during the week from 9.30am to 4:00pm

Thank you for bringing this to our attention and I look forward to receiving further communication from you.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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