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"Nurse led endoscopy review"

About: University Hospital Ayr / Endoscopy

(as the patient),

I have just had a phone call from the endoscopy review clinic. the nurse was very friendly and most helpful. she gave me my results of endoscopy and colonoscopy. I told her of my experience and wasn't sure of having another one. She very kindly put me at ease and what she would do to make the next one less of an experience. She explained why this was such an ordeal. I am delighted that this service is giving hospital appointments to patients who really need them instead of me taking up an appointment that they could use. well done guys a great idea.

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran
Submitted on 29/03/2019 at 10:41
Published on Care Opinion at 12:34


Dear minia

Thank you for your positive feedback regarding the your discussions with the service.


The changes are as a result of our transformational changes within the services and I am pleased that you can see the benefits of this.

The General Manager for the service has fed back your comments to the team.

Once again, thank you for your feedback.

John

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