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St Peter's audiology

Story from nhs.uk

"St Peter's audiology"

About: St Peter's Centre

I regularly need to replace the tubes on my hearing aid and find the department receptionist extremely rude.once u can forgive, but its every time u speak to her.....once you get hold of her on the phone, after leaving multiple messages she never let's u speak to voice your particular request, I have in the past been given the wrong tubes (which is important) when you go into the department she is abrupt, rushed, talks to you like your a toddler.

Perhaps a word with your reception staff on how to talk to people as this seems to be a regular complaint.

Today I have been very upset by how I've been treated.

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Responses

Response from St Peter's Centre 5 years ago
St Peter's Centre

Submitted on 27/03/2019 at 09:02
Published on nhs.uk at 10:06

Thank you for taking the time to share your feedback on the NHS Website regarding your experience when visiting the Audiology Department at St Peter’s Centre.

We are sorry to learn of your dissatisfaction and will ensure that your feedback is brought to the attention of the senior staff for the department.

If you would like to provide further information about your experience you can contact the Patient Experience Team at patientexperience@elht.nhs.uk or you can telephone me, Melissa Almond on 01254 734087.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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