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She went over and beyond the call of duty

Posted By D Louise

"She went over and beyond the call of duty"

About: Perth Royal Infirmary / Ophthalmology

(as the patient),

I would like to say a huge thank you to (secretary) Joanne, for all her kindness and understanding following some upsetting news. I didn’t quite understand what was happening or what l was being told. Joanne went over and above the call of duty to find out from the Doctor  after l phoned her and she got back to me very quickly. She put my mind at ease and helped me understand the current situation and what would happen next. Once again, many thanks to Joanne. 

Kind Regards 

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 27/03/2019 at 17:55
Published on Care Opinion at 18:16

Dear "D Louise"

Many thanks for taking the time to provide your feedback regarding your experience. Whilst I am sorry to hear that you had received some upsetting news which clearly left you feeling anxious, I am pleased that Joanne was able to provide you with reassurance. I have shared your message with Joanne and she is very grateful for your kind words. The team strive to provide the best service possible to our patients and I am pleased that you felt this has been delivered.

Again, thank you for your feedback, and all the best with your ongoing treatment.

Christina Robinson

Interim Clinical Care Group Manager, Specialist Surgery

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