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My treatment for cullulitis march 2019

Posted By IMB

"My treatment for cullulitis march 2019"

About: Western General Hospital / Medical Assessment Unit Western General Hospital / Regional Infectious Diseases Unit

(as a service user),

Recent need to be admitted to the Western General Hospital (Edinburgh) in March 2019 was made the best that I could have imagined by the excellent staff in the Medical Assessment Unit and ward 42 (infectious Diseases). All nursing staff (including Students) carried out their duties in a highly professional way, were caring, polite, responsive to care needs, and reliable. The attitude and sociability of the staff was natural, pleasant, and positive.

The Consultants who dealt with me were open and explained my situation in an appropriate and enlightening level of detail. They communicated in a very human and friendly manner.

I would like to note that Nurse Carr is an exemplar nurse (from my experience, and in my opinion).

Many thanks to all staff for such a great care experience.

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Responses

Response from Fiona Gaskell, Deputy Associate Nurse Director, Acute Medicine, St Johns Hospital, NHS Lothian 5 years ago
Fiona Gaskell
Deputy Associate Nurse Director, Acute Medicine, St Johns Hospital,
NHS Lothian

Submitted on 26/03/2019 at 10:52
Published on Care Opinion at 15:16

Thank you so much for this positive feedback, I shall ensure it is shared with the staff in the Medical Assessment Unit and Ward 42, they will be delighted to know you have had such a positive experience. I hope you are recovering well.

Kind regards

Fiona

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Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 26/03/2019 at 10:58
Published on Care Opinion at 15:16

Dear IMB

What lovely feedback to read! I am really pleased that your experience was as our staff would wish for and strive to achieve in both Medical Assessment and Infectious Diseases.

I hope you are now home and feeling much improved.

I will be delighted to share your feedback with the clinical teams in both areas. They really appreciate feedback such as yours. Thank you so much for taking the time to post these really positive comments.

Yours sincerely

Catriona Rostron

Associate Nurse Director

Western General Hospital

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