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Care Opinion

They never quibble over anything

Posted By marstf96

"They never quibble over anything"

About: WestMARC (Forth Valley) / Adult Wheelchair Clinic

(as a service user),

The service I receive from WestMARC is second to none. Alan came to  fix a problem that I reported, having fixed this he didn't just leave but checked the rest of the chair, found another problem and fixed that before he left.

When I phone to report a problem they never quibble over anything, just  book an engineer to come and sort it out.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 5 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 25/03/2019 at 09:13
Published on Care Opinion at 14:52

Dear marstf96,

Thank you so much for posting your comments on Care Opinion.

What amazing feedback for the service and specifically for Allen. I will make sure I send your feedback out to all the teams including the mobile managers that organise/ schedule repairs and the administration team that take your calls. I will also make sure that Allen gets your feedback too. I am sure all parties will be delighted to read your comments.

Best wishes and kind regards

Heather Richardson

Operational Service Manager

WestMARC

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