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About: The Waterfront Surgery

I’m writing this review on behalf of my VERY poorly grandfather.

My grandpa is 94 years of age with severe medical problems which include:

Burst war drum (when was done by the nurses when syringing his ear wax)

Going blind - he needs injections in his eyes to prevent this from happening but due to his burst ear drum and numerous infections as a result, he’s been refused.

Crumbling spine

Loss of circulation in his feet - either due to diabetes or blood infection (consultant suspects)

Kidney failure

Ulcerated foot

I could go on...

One particular doctor today has refused a home visit as he said that as my grandpa was able to get to hospital (with the assistance of 3 people helping him) he no longer qualifies for the home visit register! When speaking to my mom over the phone was prepared to issue antibiotics having not seen the patient and going from a report over a month old!

Does this qualify as a GP who has the patients best interest? I think not!!!

They also send out letters requesting he attends a blood pressure check, medicine review etc - this was when he WAS on the house bound register! No care or consideration.

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Responses

Response from The Waterfront Surgery 5 years ago
The Waterfront Surgery
Submitted on 15/10/2018 at 14:32
Published on nhs.uk on 20/03/2019 at 11:06


Thank you for your comments.

|This is very disappointing to read regarding your grandfather.

Could you please contact the surgery regarding your comments as their seems to be some confusion on your details.

The GP has seen your granddad at recently and has been in contact your family regarding your grandfathers treatment.

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