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Lack of care, help and sympathy

Posted By Jason123654

"Lack of care, help and sympathy"

About: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust / Adult mental health

(as a service user),

I have been in the system for several years now and always seen one person that was until a year ago when they started bringing in 2 members of staff.  I asked several times that I don't like this and can there only be one member of the team for me to be seen by.  I was told, quite rudely and abruptly I felt, that this cannot happen anymore.  When I asked certain questions I have been informed that they have to go to the MDT meeting to discuss my case. This makes them look like unqualified people and seem that I would be better of talking to a bricklayer, as they seem more qualified at answering my questions.  I feel like I go there for them to mentally torture me and then offer no help.  Also, I am sick of repeating myself every time I go there, this is exacerbating my problems as I am not moving forward with the CMHT. 

When I go into these appointments I feel that I should have no mental capacity at all.  I feel that they treat me like I am an idiot and that it is my fault that I have mental health issues. I find that when I do not agree with them they say I am not helping myself. Like they go on about mindfulness, but I think it is a useless tool and that it only masks the problem rather than solving it.

So questions I like answering are

Why are there 2 professionals in the room and they can't answer my question unless they involve other people?

Why don't they get back to me after they have spoken to the MDT meetings?

Why do I repeat myself over and over and not get any help?

Why do they not accept that I live with my condition and I know what works best for me and what I don't believe in? (like mindfulness)

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Responses

Response from Anna Foster, Deputy Director of Commissioning & Quality Assurance, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust 5 years ago
Anna Foster
Deputy Director of Commissioning & Quality Assurance,
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Submitted on 03/04/2019 at 11:37
Published on Care Opinion at 13:18

Jason123654,
Thank you for providing feedback on your experiences with Northumberland, Tyne and Wear, and I am sorry that your recent appointments have left you disappointed.

We always aim to be honest and transparent, and in order for us to answer your questions we ask that you telephone your CMHT (Community Mental Health Team) and ask to speak with the team manager. As an alternative you can also contact your local Patient Advice and Liaison Service (PALS) who can support you to communicate with the clinical service. The PALS telephone number for Sunderland, Gateshead and South Tyneside areas is 0800 328 4397; and for the Newcastle, North Tyneside and Northumberland areas it is 0800 032 0202.

If you feel you need to make a complaint to the Trust, you can do so by email to complaints@ntw.nhs.uk or by telephone to 0191 245 6672.

Best wishes for your future recovery,

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