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"I feel far away and helpless."

About: Leicester Royal Infirmary / Hepatology Leicester Royal Infirmary / Trauma and orthopaedics

(as a relative),

I feel isolated.

My husband is in your care, I am 150 miles away. You decline to update me on information, just telling me that he is comfortable.

I drive 150 miles, each way, and you agree to share information as my husband says it is OK.

You set up a password.

You will only give information if he has capacity, you suggest he drifts in and out of capacity.

Whilst he has capacity you say I can have information.

You tell me he is waiting for a package of care.

I tell you that he has lesions on his liver.

You tell me that you do not know about these - we don't know what the lesions are, ok, you are fixing the broken ankle.

We still need to address the lesions.

We need to determine if these are cancerous, don't we?

The package of care may well be driven by lesions in the liver

I feel far away and helpless.

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary
Submitted on 28/03/2019 at 08:04
Published on nhs.uk at 10:06


Dear LadyDee,

Many thanks for taking the time to leave a review.

We are sorry to hear about your recent experience with Orthopaedics at Leicester Royal.

In order for us to look into this further, please contact our Patient Information and Liaison service who will be able to investigate it fully for you. – All the details are on this page of our website: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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