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Health care

Posted By Dotti18

"Health care"

About: General Practices in Grampian Ninewells Hospital / Neurology

(as the patient),

I suffer with secondary progressive MS and severe depression. I was diagnosed in 1999 at which time I lived in Wiltshire and my NHS trust was Wessex. I was treated and looked after by a great team of people whom really cared about patients. In 2016 I moved to the Tayside area and after a few months the caring team I was under GP and Ninewells hospital sorted out my care package.

Several months ago I moved house and tried to join the medical practice in Montrose but due to my address being some 500 yards the wrong side of a postal line Montrose could not accept me so I had to join Inverbervie medical practice.  What a difference. And not a good difference. The Medical practice is, I feel,  understaffed with regards to doctors and if I want an appointment with my chosen doctor it is normally a 3 week wait. To reorder medication you have to email it to the practice or of course take it into the receptionist at the practice. I can honestly say that out of 10 reorders 6 are not correct and the reasons I have been given is the doctor missed that or can’t understand what happened there. I have been taking MS Medications for 20 years and right up to I started with Grampian each trust followed the previous trusts prescription campaign. But Grampian don’t allow this medication or that medication I am advised by the GP and if I want to continue using things that I have needed for the past 20 years I have to buy them privately.

Thankfully I am able to stay with Ninewells hospital who I can only praise for there care.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 5 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 20/03/2019 at 17:29
Published on Care Opinion at 17:39

picture of Kirsten Dickson

Dear Dotti18,

I’m sorry you haven’t felt cared for by Inverbervie Medical Practice. This isn’t how they would want you to feel and were concerned about your experiences when I spoke to them today.

With the shortage of GP’s nationally and many practices overcapacity we quite often hear about patients having long waits to see their chosen doctor unfortunately. There are usually appointments available with an advanced nurse practitioner, a locum GP or another GP with greater availability, but you’ll most likely already be aware of that and I know it isn’t ideal for continuity of care with long term conditions, and I can understand it must be frustrating, especially when you have moved from somewhere where things have worked well.

This doesn’t explain help explain the problems with your prescriptions of course, but practice manager Lorna Grubb, would be keen to hear from you to find out more and look at what they can do to help. Lorna can be contacted on 01561 361260.

Take care,

Kirsten

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Update posted by Dotti18 (the patient)

I Thank you for your response and I will contact the practice manager at Inverbervie on my return from surgery at Ninewells

I find the whole situation regarding our national health service a complete mess

The NHS is a national organisation not found anywhere else in the world in fact a national treasure and if our government does not do something soon we will lose a organisation that has helped and protected our peoples for near on a century

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