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"Compassionate care in CCU (W21)"

About: Victoria Hospital / Cardiology

(as the patient),

Despite being a seasoned healthcare professional, I found my 10 day CCU admission in December entirely bewildering - a very different experience to be at the receiving end of care!

What made a difficult journey a little easier was the unending compassion with which I was treated by the team, who were quick to reassure, explain, support, lift my spirits and overall deliver excellent care.

There really are too many people to thank, but particular mentions go to:

- the porters, whose good humour provided excellent distraction

- the domestic staff, who kept my room spotless in an uninvasive manner

- Dr Francis for his endless patience

- and most of all, the nursing team, who provided constant support, supervision and distraction; my most heartfelt thanks goes to Donna who was there on the night I was admitted and was a constantly comforting and calming influence through some of the hardest moment.

An enormous thanks to all of you x
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Responses

Response from Jamie Gorman, Senior Charge Nurse, Ward 21 & 23, Emergency Care, NHS Fife 5 years ago
Jamie Gorman
Senior Charge Nurse, Ward 21 & 23, Emergency Care,
NHS Fife
Submitted on 19/03/2019 at 14:15
Published on Care Opinion at 14:21


picture of Jamie Gorman

Dear KRB,

Thank you for taking the time to write about your experience as a patient on ward 21/CCU.

Firstly sorry you required a hospital stay lasting 10 days but Its great to read that all staff gave compassionate care, were patient and supportive and delivered excellent care during your stay to help you through the experience of being on the receiving end.

I'll forward your story onto all the staff to ensure everyone gets your thanks, including the porters, domestic staff, nursing staff especially Donna and Dr Francis.

I know I speak for all the staff on ward 21/CCU in wishing you all the best, hope your making a full recovery and will soon be back in your natural health care professional role as the person delivering the excellent care.

take care

Jamie Gorman

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