"Concerned, Humiliated and Frustrated"

All staff were very polite and friendly. However, I had an internal scan in the Orchard Suite. The room was very small and there were 4 ‘consultants’ present, one of whom was training. I was asked if I minded him being present and I said that I didn’t mind. I was asked to get changed behind a curtain which was touching the couch. It was very difficult and uncomfortable as there was no room to change easily and with dignity, especially as I have a disability but it would have been difficult for anyone.

After the scan I was informed that I could get dressed which I did whilst the ‘consultants’ were discussing the the pictures of my scan. I was not offered anything to clean myself and I had to asked for some tissues. Again it was very embarrassing to do this with four people in very close proximity and no privacy. Also, I should not have to have asked for tissues. The results of the my scan were only discussed with me because I asked. After this I left. However, upon returning home and thinking about my discussion with one of the consultants I had some questions that I wished to ask. I need some aspects clarified. I hadn’t thought of them while I was there. I phoned the Orchard Suite to ask for details of the consultant’s Secretary so I could contact her to ask my questions. I was told there ‘weren’t any!! ‘I can find no trace of the Consultant on your website and I m very alarmed by this although I am aware that she is very experienced and knowledgeable and a very lovely lady. No one would help me to find her contact details yet I saw her in the Orchard Suite where an internal scan was carried out. I have spent two whole days searching for her and ways to contact her so I can ask my questions and put my

mind at rest. This can not be right! How can there be a consultant seeing patients in your

hospital of whom you have no knowledge of their details, have no way of contacting and have no trace of? A very frustrated and very concerned patient.