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Improved Day Medicine

Posted By Esgebe

"Improved Day Medicine"

About: Stirling Royal Infirmary / Clinical haematology

(as a service user),

I've been having venesection for 3 years, the service has always been great with a dedicated resource, and waiting times have been minimal for a busy unit.

The dedicated resource stopped about a year ago, and there was a noticeable drop in efficiency and and increase in waiting time and more pressure across the unit as a whole.

 The resource has now been replaced!  What a difference.   In and out in 15 mins, quickest ever, new location for Day Medicine is much better, brighter and easier with the parking.

Staff are great, and very professional.  Well done.

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Responses

Response from gayle Hutchings, Senior charge nurse, Day Medicine, FVRH 5 years ago
gayle Hutchings
Senior charge nurse, Day Medicine,
FVRH

Submitted on 13/03/2019 at 09:21
Published on Care Opinion at 10:25


Thanks for taking the time to feedback your positive experience within day medicine we have been settled in our new home for a few months now and wanted to look at what improvements we could make for patients. As you said we previously had a venesection clinic in place on a Thursday but this resource and space became unavailable. The new unit allows us the space to run the clinic with a dedicated member of staff taking responsibility for this service. I am glad it is making a difference.

I will pass on your compliments to the team.


Thanks

Gayle Hutchings

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