"Breach of Procedure"

Despite the website clearly stating that, "If you have a problem that is new and severe/urgent, or a flare up of an existing condition, you will be advised to attend the next Urgent Access Clinic which runs between 0800 -1000 every weekday. No appointment is required. If you are unsure if it is safe to wait until the next urgent clinic you should call the surgery, who can arrange for you to speak to the Duty Doctor if necessary." and "

"Cellulitis (Skin Infection)

If you are otherwise well, please attend the next available Urgent Access Clinic. However, if you're not sure, or if it is after 10am, and you feel unwell, have a fever, or a rash which is hot, red and/or rapidly spreading then you should call 0116 295 0600 who may advise you to speak to the Duty Doctor. If the surgery is closed please call 111 for further advice."

Reception breached this procedure by deciding that the issue was only going to be looked at if the minor was brought to the next urgent care clinic and refusing my request for the duty doctor to call.

This was despite my confirmation (numerous times) that that wasn't possible because of the minor's school commitments and our parental work commitments as well as the needs of other children. Administrative staff play a vital role in the practice's operations but, tend to overstep the mark when deciding on the appropriate care for a child without appropriate qualifications, insurance and whilst not having seen or properly heard about the patient's issue.