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"Cleanliness in whipscross hospital ward"

About: Whipps Cross University Hospital / General medicine

(as the patient),

Arrived recently, still in said ward. The floor near the beds is black, the walls are filthy. I had someone else's blood on the bed they put me in. The porter came the next day, put a broom around the centre of the room and left. I pointed out how disgusting everything is and the nurses agreed and said they would contact the correct department. No one came so one of the lively nurses got out cleaning things and tried to do their best. Still black floors and all the equipment thick with grime.

Today a cleaner arrived, used dry cloths to run around the edges of items doing seemingly absolutely nothing to clean them. Didn't see one cleaning product. Just now another cleaner came to the ward in the evening, stood talking to people with a mop in hand. After 10 minutes of this, they used a disgusting blackened cloth to wipe over the window sills, 2 of 3 anyway then use the mop under my bed for less than a second. The floors look filthy, the walls look filthy all the units look filthy. I arrived with multiple drug resistant septicaemia, dread to think what I'll pick up while here.

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Responses

Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust 5 years ago
Faith Kapora
Corporate PALS Lead,
Barts Health NHS Trust
Submitted on 08/03/2019 at 11:40
Published on Care Opinion at 16:17


Dear Bobbit

Thank you for taking time to contact us with feedback and bringing our attention to this issue. We are disappointed to hear about the state of the cleanliness on the ward and would like to intervene immediately.

Would you please contact out PALS team on 0208 535 6438 or email WXpals@bartshealth.nhs.uk. If you able and would prefer to see them face to face the PALS team are in Junction 5, Ground floor of the main hospital.

We look for ward to you hearing from you soon so we can have these issues resolved promptly.

Kind regards

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