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Terrible experience

Story from nhs.uk

"Terrible experience"

About: King's Mill Hospital / Clinical haematology

I have reluctantly asked for my treatment to be transferred to another hospital which is much further away. Poor communication, rude staff and disgraceful complaints system. To cap it all, no continuity of care as staff have left.

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Responses

Response from Robin Smith, Deputy Head of Communications, Sherwood Forest Hospitals NHS Foundation Trust 4 years ago
Robin Smith
Deputy Head of Communications,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 07/02/2020 at 14:52
Published on Care Opinion at 14:52

Thank you for taking the time to provide your feedback and we apologise for the late response. I am very sorry to hear of your experience. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact the Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net as soon as you are able. The Patient Experience Office is open Monday to Friday, 9am to 5pm.

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