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"I would give it 0 stars if I could"

About: Rosebank Health

I can never get an GP appointment when I am available. I usually have to wait 4-6 weeks for a suitable appointment. The staff fail to provide accurate information that has led to a delay in my care. The nurse or GP are NEVER on it, their time management skills are shocking. I would not recommend this surgery at all. I've moved around a lot and have been at many GP practices and this is by far the worst I have experienced.

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Responses

Response from Rosebank Health 5 years ago
Rosebank Health
Submitted on 04/03/2019 at 15:28
Published on nhs.uk at 16:06


Thank you for your feedback. We are very sorry that you have had poor experiences at the surgery.

It would be very helpful if you could give detailed feedback to the surgery directly so we can address your concerns. Please contact our Patient Services Manager Kelly, who will be able to discuss your complaint with you in more detail.

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