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No careplan in place

Posted By Disapointed carer

"No careplan in place"

About: Forth Valley Royal Hospital / Stroke care Outpatients Centre / Outreach clinics

(as a carer),

My mother suffered a stroke lost control in right side, recieved major op and released 4 days later from forth valley royal infirmary with no careplan in place, promised outreach help for rehab and necessary care. No support and having to wait a further  8-10 weeks before considered for physio. I believed physio was an accentual part of recovery.

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Responses

Response from Amanda Crawford, Patient Relations Lead, Patient Relations, NHS Forth Valley 5 years ago
Amanda Crawford
Patient Relations Lead, Patient Relations,
NHS Forth Valley

Head of Complaints

Submitted on 28/02/2019 at 10:34
Published on Care Opinion at 12:06

Dear Disappointed Carer

I am so sorry this was your experience; it is not our intention to cause additional distress at what is already a very distressing time for you.

If you would like the issues raised to be investigated further, could you please contact me via Patient Relations Department, 01324 566 660

I would like to thank you for bringing this to my attention

Patrick Rafferty

Head of Nursing

Medical Directorate

FVRH

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