"Very Unhappy about poor service and appointment..."

I am sorry to read that you are unhappy with our Practice. I am always available to speak to you if you have any problems with our staff or the Practice in general and I am always grateful if patients speak to me otherwise I may not be aware of any problems. This is also a more patient friendly way of communication, rather than post an anonymous comment on NHS choices, if you speak to me directly

I can help to make your experiences at the Practice more satisfactory.

Our staff are trained to be polite and professional and I apologise if this is not the experience you feel you have received.

Regarding appointment times, we do try to offer appointments as soon as is possible. We also offer early morning and late evening appointments for people who find these times more suitable to their ever day activities.

If you call for an appointment and you feel it is an emergency we will always take a message and pass to our Nurse Practitioner for triage and she will either give telephone advice or arrange to see you herself. If the nurse practitioner feels it is necessary, she will arrange a consultation with a doctor.

If you call for a routine appointment we give you the next available appointment. You have mentioned that you were given an appointment in 6 days.

You may find it easier to book appointments online. The surgery will give you a password for online access when you produce photo ID.

If you would like to call me at the Practice I will be happy to discuss any difficulties you are experiencing or alternatively I can arrange a meeting to discuss further.

Yvonne Blowfield : Practice Manager