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Best possible hands

Posted By Chris22

"Best possible hands"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Stroke Medicine

(as a relative),

My mum just arrived from another country to stay with me and very suddenly has suffered a major heart stroke.

Whitest we went for a walk my mum collapsed and passers by called for ambulance. The ambulance team recognised straight away as a stroke and has taken her into ambulance and arranged a receiving unit in Royal infirmary, Edinburgh. They were very understanding, compassionate and highly professional. Although it was very unsettling, I knew she is in best possible hands to take care of. 

My mum is now in ward 201. 

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Responses

Response from Sara Robinson, Consultant, Emergency Medicine, NHS Lothian 5 years ago
Sara Robinson
Consultant, Emergency Medicine,
NHS Lothian

Submitted on 22/02/2019 at 16:34
Published on Care Opinion on 23/02/2019 at 20:52

Dear Chris22,

I’m so sorry to hear about your mum. I hope she is progressing well.

Thank you for your kind words and for taking the time to feedback to us. The team are always delighted to hear from our patients and relatives and I will make sure your compliments are shared with them all.

Best wishes,

Sara

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 25/02/2019 at 14:18
Published on Care Opinion at 14:36

Dear Chris22

Thank you very much for sharing your feedback with us and I do hope your mum is progressing well. This must have been a very anxious time for you both and I was pleased to read that the Ambulance Crew were able to transfer your mum to the Royal Infirmary of Edinburgh quickly.

I have shared your feedback with the clinical team who I am sure will be delighted to read your kind words. I do hope your mum is recovering and thank you again for sharing your lovely feedback with us.

Kind regards

Jeannette

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