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"Day Surgery - Mixed levels of care from staff"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

I had a day surgery last week. I think that staff in theatre and in recovery were very nice and very patient orientated. But I felt the staff in Ward 12 (blue ward) were completely different. There ward was not very busy, there was only three of us and I could constantly hear staff joking, farting and laughing lots. This I feel is not professional and actually disgusting. Two nurses who attended to me were totally task orientated and did not pay much attentions to what I was saying or what I was asking. On discharge the nurse read all the after care information from the leaflet and took me out the ward to my partner to take me home. They also gave me supply of painkillers only for 4 days and no prescription, which I had not realised. Then when its came to the Monday I ran out of painkillers and the it was a challenge to get anything from GP or chemist as its usually 72 hours before prescription gets done. When I phoned to day surgery nobody could do anything for me as I already been discharged.      

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 01/03/2019 at 15:56
Published on Care Opinion at 16:05


picture of Nola Cassidy

Dear Doress

Thank you for taking the time to post feedback about your recent experience at Day Surgery, I am sorry to see that aspects of your care did not meet the high standard that we expect to provide. I am pleased to see that you found the staff in theatre and recovery very nice and patient orientated. However you comments regarding the ward I would like to investigate further. If you wish to give me a call at the Ward on

01383 623623 ext 23010 I will be happy to discuss this with you.

My working hours are Monday to Friday 08.00-16.00

Kind Regards

Nola

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