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Care Opinion

Neurology Appointment

Posted By Gor24

"Neurology Appointment"

About: Golden Jubilee National Hospital University Hospital Hairmyres / Neurology University Hospital Hairmyres / Radiology University Hospital Monklands / Neurology

(as the patient),

Today I attended a Neurology appointment at Monklands Hospital. I have waited 16 weeks  since being added to the waiting list for the appointment. I arrived at Monklands today and was taken promptly for my appointment. It wasn’t the Dr I expected as they were off sick today and a locum was in their place. This is totally understandable. However, the Dr today had no access to my referral letter, MRI scans that were done in Hairmyres and The Golden Jubilee or my notes. They tried a few times to try and access a system on the computer. Unfortunately I was sent away today and told I will need to wait another 2 months to be seen.  I simply cannot wait another two months for answers. 

I feel totally let down and feel like I’ve just been left to get on with it. The dr today was sympathetic but obviously couldn’t do anything to help me today. They also felt that I was being seen in the wrong clinic as they felt a more permanent neurologist would be the way forward for me. I am disappointed and disheartened.

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Responses

Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 19/02/2019 at 16:42
Published on Care Opinion at 16:52

Dear Gor24,

I am really sorry to read of your recent experience, to allow me to investigate further I would be obliged if you could contact me on 03155 584162.

regards

Margaret

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Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 5 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 19/02/2019 at 17:07
Published on Care Opinion on 20/02/2019 at 12:19

Dear Gor24,

I am very sorry to hear regarding your experince today. I have spoken with Margaret at University Hospital Hairmyres and we are both keen to discuss this with you, to attmept to resolve this issue. If you could contact Margaret or myself on 0141 951 5951, we would be more than happy to help.

Regards

Paula

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Update posted by Gor24 (the patient)

Margaret,

The number noted above is not recognised when I try to call it. Is there another number I can try?

Thank you

Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 20/02/2019 at 08:50
Published on Care Opinion at 08:52

Dear Gor24

My apologies, I realised last night that the number I had given you was incorrect. Please call 01355 584663.

Many thanks and look forward to hearing from you.

Regards

Margaret

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