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Urology Outpatient Department

Story from nhs.uk

"Urology Outpatient Department"

About: St Georges at Queen Mary's Hospital (London)

I was referred for testicular atrophy and pain in the testes.

Bloods were taken and then lost. So my follow up for results was a waste of time as the bloods had to be repeated.

In my return I was told that the results indicated a problem. However the consultant was insistent it was congenital which did not add up as the problem was new and not something I’d had since birth. I was offered a referral to the pain clinic or fertility clinic which I refused. I wanted the cause of the problem addressed and not just the symptom.

I feel I wasn’t listened to or taken seriously. !

I will now have to be referred elsewhere for a second opinion!

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Responses

Response from St Georges at Queen Mary's Hospital 4 years ago
St Georges at Queen Mary's Hospital

Submitted on 12/06/2019 at 11:14
Published on nhs.uk at 12:06

Dear Sir/Madam,

Thank you for posting your comments about your visit to St George's Hospital. I am sorry to read of your experience with your outpatients appointment.

Please do contact the Patient Advice and Liaison Service (PALS) at St. George's Hospital, where we can facilitate help in contacting the relevant department to discuss further your treatment option.

PALS can also help put you in touch with a manager who would be able to feed back your experience and assist to have an appropriate person to discuss further options with you.

PALS is available on 020 8725 2453 Monday to Friday 9.30 am 4.30 pm or by e-mail on pals@stgeorges.nhs.uk

Yours sincerely,

Elaine Bucknor

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