This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Kirklees Rapid Response Team"

About: Calderdale and Huddersfield NHS Foundation Trust Calderdale Royal Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a relative),

I found my mother unconscious in her home, called an ambulance and received fantastic service from the crew, the A&E department at Calderdale Hospital, the admissions ward, sadly then things went downhill and my mother was discharged 5 days after admission. No care plan was in place, no aids were initially offered despite her incontinence and a number of other issues. No help was offered whatsoever. 

Enter the Rapid Response Team via the Gateway to care. From speaking to her GP she had a visit from a doctor within a couple of hours, and then the whole Rapid Response Team kicked in. We had a visit from Nursing Staff, the Meds Team, Occupational Therapy, you name it they were there for us. A thoroughly breathtaking response, with the exception of the Podiatry service. I would like to pay particular praise to Alice in the Medicine Support Team, no one could have been more caring.   

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 5 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust
Submitted on 18/02/2019 at 09:35
Published on Care Opinion at 12:04


Thank you for posting your thanks on the Care Opinion website. We do hope your mother's health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ

Tel: 0333 130 0549
Email: yas.patientrelations@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k