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"Outstanding care .Brilliant staff and doctors"

About: Royal Derby Hospital

after suffering with jaw pain and other symptoms and a hard lump on my jaw .My dentist decided to refer me to the oral and maxilla facial surgery team.A big thank you to everyone for easing my fears .The staff were all brilliant and helped me through the procedures.My diagnosis was explained to me thoroughly and I felt at all times that my care was foremost .I was left feeling reassured as to my diagnosis and care plan and knew that the specialist ,student doctors and nurses had run thorough tests to get the most accurate picture of what was causing my symptoms.I was further reassured not to hesitate in being referred straight back should my condition worsen. I would recommend this department to any patient as all staff were brilliant from the friendly warm smile of the receptionist to the patient explanations of the specialist and nursing staff.Thank you again I arrived worried and left reassured and confident in the care I received

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Responses

Response from Royal Derby Hospital 5 years ago
Royal Derby Hospital
Submitted on 12/02/2019 at 15:56
Published on nhs.uk at 17:06


Thank you for taking your time to feedback to the Royal Derby Hospital. I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Maxillofacial Department.

I will pass your kind comments to the Manager responsible for the Department to share with the relevant staff.

Thank you again for taking the time to send in your compliment – it is appreciated.

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