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Care Opinion

Great Staff

Posted By Gtkrr

"Great Staff"

About: Forth Valley Royal Hospital / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was taken to Forth Valley Hospital in the early hours one day last week with a suspected heart attack and to say that I was impressed with the level of service would be a massive understatement. From the initial contact with the ambulance staff to the daily contact with the housekeeping staff, I was very happy with the level of genuine care that was shown to ensure that if there was anything to make my situation more bearable then all I had to do was ask.   The level of enthusiasm  shown by all the nurses whilst under the minute by minute pressure of saving lives in cardiology was amazing. I occasionally felt myself feeling sorry for myself and soon was inspired  by these amazing people to  lift my  spirit and get on with my  recovery.   Thanks to Michelle, Alex, Grace, Jan, Roberta, Zoe, Ameera, Annie, Rachel (AAU) Catherine (Consultant) and all who made my  experience bearable to the extent that in a strange way was enjoyable if having a heart attack could be. Apologies  to anyone who I've  not named this does not mean you contributed  any less to this great team but only I'm getting old and my memory can only retain a limited amount of info.    

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Responses

Response from Alison Howitt, Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12, NHS Forth Valley 5 years ago
Alison Howitt
Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12,
NHS Forth Valley

Submitted on 12/02/2019 at 10:40
Published on Care Opinion at 10:59

Dear Gtkrr

Thank you for your feedback, especially after such a difficult time.

I am glad that you had such a positive experience and knowing that the staff who looked after you displayed such positive values means that we are getting it right for patients.

I will ensure that your feedback is shared with the teams involved.

I hope that you continue to recover

kind regards

Alison

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 12/02/2019 at 11:26
Published on Care Opinion at 12:22

picture of Alan Martin

Dear Gtkrr,

Thank you very much for taking the time to share your feedback on CareOpinion. I am very sorry to read that you have had the need to use our services and that of our partners in the wider NHS. I am however, very pleased to read that the impression left on you by all the staff involved in your care was very positive. I think it speaks volumes that while you were in what must have been a very traumatic position, your memory is that of the care that you received.

I hope that you are on the road to a full recovery and I wish you all the very best.

Kind Regards

Alan

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Response from Carolyn Probert, Senior Charge Nurse, Cardiology Ward, NHS Forth Valley 5 years ago
Carolyn Probert
Senior Charge Nurse, Cardiology Ward,
NHS Forth Valley

Submitted on 12/02/2019 at 15:13
Published on Care Opinion at 16:19

picture of Carolyn Probert

Dear Gtkrr,

On behalf of all the staff within the Cardiology Ward, thank you very much for taking the time to share with us your experience.

Such positive feedback helps to ensure that all staff know they are delivering care to a standard that has an impact on the patient's recovery. I will ensure that all staff are aware of your comments..

Please continue to keep well, and sent you best wishes.

Kind Regards

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