This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Toilets were filthy and inadequate

Posted By Peterj

"Toilets were filthy and inadequate"

About: Whipps Cross University Hospital / Accident and emergency Whipps Cross University Hospital / General medicine

(as the patient),

I arrived via via ambulance via a&e at 4am in the morning, with side effects of flu which elevated my condition,  I was subsequently transferred to amu where my treatment commenced and two days later I began feel better.

On the third day I was transferred to a another ward on the second floor into another side room., great I thought now I can shower and fresh up but as I showered I the room flooded because of a blocked drain
I called the nurse and they arranged for my room to be dried and cleaned. 
On the forth the moved onto the ward with 25 patients, the toilets where filthy and inadequate for the amount of patients. 
On my my four day no hot water and yet was moved again , , by then I was annoyed and  frustrated with the the doctors and some of the nurse who in my view lacked people skills.
On the fifth day I was eventually discharged .
This is the  worst hospital experience I have ever had and left this hospital traumatised 
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital

Submitted on 12/02/2019 at 08:33
Published on nhs.uk at 10:06

Thank you for taking the time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS team on site with your details.- WXPals@bartshealth.nhs.uk or telephone 0208 535 6438.

We appreciate your feedback as it helps improve services. We look forward to hearing from you.

Thank you

Kind regards

Complaints Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Peterj (the patient)

Thank your for your response of which I am quite happy with I will subsequently contact pals

Opinions
Next Response j
Previous Response k