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Well looked after

Posted By Harry banana

"Well looked after"

About: Neurosciences (DCN) / Neurosurgery Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as the patient),

I had a bleed on brain and was transferred to ward 33 from Kirkcaldy Victoria hospital in June 2018. I had my operation on the Tuesday and I can honestly say I was well looked after by all staff. I can honestly say that nothing was a problem. They were all hard working and so nice 

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Responses

Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 11/02/2019 at 09:18
Published on Care Opinion at 11:43

Dear Harry banana

Thank you so much for providing comments about the care you received in the Department of Clinical Neurosciences. It has been passed to the clinical team who are delighted to receive feedback such as this. You describe the standard of care that they always hope to achieve.

I note that you have highlighted that the quality of food was poor, which is disappointing. I hope you highlighted this to the staff so that they could find you alternatives.

I hope you are recovering well and thank you for taking the time to post these really positive comments.

Catriona Rostron

Associate Nurse Director

Western General Hospital

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Response from Wendy Hutchison, Clinical Nurse Manager, Emergency Care Directorate, NHS Fife 5 years ago
Wendy Hutchison
Clinical Nurse Manager, Emergency Care Directorate,
NHS Fife

Submitted on 11/02/2019 at 11:50
Published on Care Opinion at 12:26

Dear Harry banana,

Thank you very much for taking the time to comment on your care in Admissions Unit One during what must be a difficult time for you.

I am very pleased you found the staff so hard working and nice and will pass on these comments to my team.

I hope that you are feeling better soon.

Wendy Hutchison

Senior Charge Nurse

Admissions Unit One

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Update posted by Harry banana (the patient)

The food was OK but sometimes could have been warmer but it was edible. After all its free why should we complain.

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