"Soap in toilets"

I visited Wellhall Medical Centre this morning, my 6 year old son had an appointment with one of the doctor's there.

Both myself and my son used the toilet in the surgery however when we tried to wash our hands there was no soap available in the toilet.

I spoke to a member of staff and made her aware that there was no soap in the toilet for us to use. Her response was "the patients steal it". No apology or effort to get any soap was made. When I pointed out that the NHS encourage good hand hygiene and without soap this is not possible she asked me what do you want me to do? The patients steal it.  Her attitude was very defensive and took me a little by surprise.

As a parent I am trying to encourage my son to always wash his hands thoroughly and especially in a doctor's surgery I feel this is important. I was very disappointed with the attitude of the staff member and feel more of an effort is required to make sure the toilets are up to standard.

Thanks