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"Holiday in lanzarote cut short"

About: Manor Hospital

Having returned home after 2 days hols in lanzarote I was admitted on the 13th Jan until 22jan for treatment I was dealt with very quickly in AE and following x Ray's etc etc put into ASU ward12 room 6 and then 4 isalation.

Whilst being treated the whole time the staff were all excellent although not wanting to be in hospital from my experience I could not fault however one area I could suggest could improve was the discharge procedure which was a bit chaotic and left me as a patient and the nurses not 100 per cent sure if I was going to be released that evening or the next day eventually went home 9.45pm with me ring next day regarding release paper/medication which confirmed no medication but release papers in post . This cost the staff time better used in looking after patient.

As I said earlier the staff were brilliant and my final observation should not take anything away from their dedication.

. A@e.

ASU ward12 room6 and4

Thanks again. John

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Responses

Response from Garry Perry, Associate Director Patient Relations & Experience, Patient Relations, Walsall Healthcare NHS Trust 5 years ago
We are preparing to make a change
Garry Perry
Associate Director Patient Relations & Experience, Patient Relations,
Walsall Healthcare NHS Trust

Responsible for the Trust Complaints, PALS & Patient Experience team

Submitted on 01/03/2019 at 10:29
Published on Care Opinion at 12:34


picture of Garry Perry

Dear John

Thank you for leaving your comments via Care Opinion and for sharing your comments regarding your positive care experience.

I take on board the feedback regarding your discharge and I am sorry it left you with a 'chaotic' impression.

The Trust is committed to improving and adding value where it can to ensure timely discharges take place which is also important to our patient flow.

There has been a recent review of certain processes relating to discharge and the Trust are committed to prioritising further improvements in the coming months.

Thank you once again

Regards Garry

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