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Care Opinion

Excellent care in transplant unit ERI

Posted By Murray mint

"Excellent care in transplant unit ERI"

About: Royal Infirmary of Edinburgh at Little France / High Dependency Unit & Intensive Care Unit Royal Infirmary of Edinburgh at Little France / Renal Medicine

(as the patient),

I recently spent the best part of two months in various wards at ERI after my transplant including Xmas and New Year.

I can hand on heart say I have never met such a group of dedicated professionals from the coordinators to doctors and nurses .i could mention lots of names but wouldn’t want to leave anyone out and that wouldn’t be fair.

Nothing was too much of a problem and their advice in overcoming various issues invaluable. 

I was a terrified patient on admission and this was recognised and accommodations made.

So all staff in 206 tx, 215 and associated depts, I raise a glass to you all. (Juice)

You’re a credit to your profession and not enough is done to recognise this.

So thanks again for giving me an extended life.

PS if the issue with the cold toast and payment for the tv could be resolved all would be perfect!!

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 04/02/2019 at 11:19
Published on Care Opinion at 14:51

Dear Murray mint

Thank you very much for sharing your feedback with us following your recent stay at the Royal Infirmary of Edinburgh.

I was really pleased to read how all the staff have cared for you whilst you had your transplant. Being in hospital over Christmas and New Year is not nice, and I am sure that the staff in wards 206 and 215 as well as the other departments will be delighted with your feedback. I can only imagine how nervous you were so it was especially nice to read that the staff were able make necessary accommodations for you.

I do hope you are recovering well back at home and thank you again for sharing your feedback with us.

If you would like to get in touch with us directly regarding the cold toast or the TV please do not hesitate and we will try to help:

Telephone: 0131 536 3370

Email: feedback@nhslothian.scot.nhs.uk

Kind regards

Jeannette

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Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 04/02/2019 at 16:51
Published on Care Opinion at 18:43

picture of Michelle Jack

Thank you for sharing your experiences. We appreciate the feedback.

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