This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Issues Booking an Appointment

Posted By 2020May

"Issues Booking an Appointment"

About: Bromley Healthcare

(as a service user),

I tried to book an appointment and waited on the line and ended up leaving a message, where no one contacted me, decided to call again on another day, I stayed on the line for over 5 minutes then someone picked up the phone and hung up on me. I then had to call again and be put in the queue to no avail as I was hung up on again.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 5 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare

Submitted on 29/01/2019 at 09:11
Published on Care Opinion at 09:36

Dear 2020May

I am so sorry to read of the difficulty that you have had in contacting our service. Clearly this is not acceptable.

If you would be kind enough to consider contacting me on Julie.miller5@nhs.net then I will see what we can do to help you.

We welcome your feedback as it enables us to improve our services.

I look forward to hearing from you at your earliest convenience.

With Kind regards

Julie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k