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"Would not recommend to anyone"

About: James Paget University Hospital

Taken to JPH by ambulance could not praise ambulance staff enough. Hospital staff overworked and unhelpful they assumed as I was vomiting dizzy in pain and dehydrated I was drunk despite me saying I did not drink . Failed to address dehydration and pain I was in offered two paracetamols which would have made me vomit more did a test on me for alcohol without asking my permission which came back negative. Also overheard members of staff running down other members of staff . Found the experience distressing when in so much pain. Was shocked staff were so judgemently and failing to display a professional attitude .

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Responses

Response from James Paget University Hospital 5 years ago
James Paget University Hospital
Submitted on 21/01/2019 at 16:10
Published on nhs.uk at 17:06


I am so sorry to see that you have been unwell and you were not happy with the care that you received on arrival at A&E. I would urge you to please contact our Patient Advice and Liaison Service who can look at the issues for you and where it is felt necessary, we can review our processes. The PALS team can be contacted on 01493 453240.

I very much hope that you get in touch.

Ann Filby, Head of Communications

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