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Care Opinion

Delays

Posted By BlackCatSomerset

"Delays"

About: Musgrove Park Hospital / Oncology

(as the patient),

During my radiotherapy it is a constant issue with the delay of machines when I have to ensure my bladder is full and the delays are not displayed on the screen causing discomfort, delay and frustration. When it comes to reviews they never appear to be on time and when you ask the answer is always they will be with you in five minutes. On a good note the staff are all so friendly and very helpful and understanding thank you to all in the department

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Responses

Response from Jo Wilson, Patient & Staff Experience Lead, Taunton and Somerset NHS Foundation Trust 5 years ago
Jo Wilson
Patient & Staff Experience Lead,
Taunton and Somerset NHS Foundation Trust

Submitted on 21/01/2019 at 08:53
Published on Care Opinion at 10:48

Dear BlackCatSomerset

Thank you for highlighting the delays you have been experiencing during your radiotherapy treatment. We are sorry to learn that this has been your experience.

Your comments are being forwarded to the managers responsible for radiotherapy.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by BlackCatSomerset (the patient)

Hi Jo,

Thank you for your reply. Since my last review I now understand the difficulties involved with the delays and understand you are not able to predict the state of each patient meaning you may need longer treatment or have a patient who was not able to attend on time so would need to be slotted in. I do appreciate the complexity for each patient and the skill and kindness of ALL the staff and would like to say a Big Thank you to ALL the staff at The Beacon Centre

Thank you.

Response from Jo Wilson, Patient & Staff Experience Lead, Taunton and Somerset NHS Foundation Trust 5 years ago
Jo Wilson
Patient & Staff Experience Lead,
Taunton and Somerset NHS Foundation Trust

Submitted on 22/01/2019 at 10:05
Published on Care Opinion at 10:42

Hello BlackCatSomerset

Many thanks for your response and understanding of complexities involved in providing treatment - I will let those in radiotherapy know and pass on your thanks.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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