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"Cataract surgery"

About: Charing Cross Hospital Western Eye Hospital / Ophthalmology

(as a service user),

Thank you to Imperial College Healthcare NHS Trust for seeing me through the process of assessment for cataract surgery at Charing Cross Hospital and then the straightforward surgery yesterday at the Western Eye Hospital.  Its awesome that this treatment is now routine and life changing world-wide thanks to the work begun in the 1940s by the late courageous scientist and eye surgeon Sir Harold Ridley.  I was impressed yesterday how Surgeon Veronica and her team, checked and checked and checked again who I was, which eye they were treating, my medications and allergies, which lens they were using - cross referencing all the detail in the notes and conferring with me.  A great example of a "making safety" protocol in circumstances where there can be no room for any mistakes.   A final comment for reflection - the team that dealt with me yesterday had many different people doing different things.  Not all of them followed the #hellomynameis approach.  The ones that did, including Surgeon Veronica, helped to put me at my ease and gave me a greater sense that they understood their accountability to me as a patient as I made an effort to make sense of the complexity of what needed to be done to prep me for surgery.

Thank you too to my Boots high street optician who started the referral process when the pesky cataract started impact on my functioning.  I have a little bit more recovery time yet, but I'm looking forward to clearer vision soon.  

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Responses

Response from Charing Cross Hospital 5 years ago
Charing Cross Hospital
Submitted on 23/01/2019 at 10:37
Published on nhs.uk at 12:07


Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your feedback on NHS Choices.

Patient Advice and Liaison Service (PALS) has passed on your feedback to the Service Manager for the Western Eye Hospital. Imperial College Healthcare NHS Trust appreciates and values your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Western Eye Hospital 5 years ago
Western Eye Hospital
Submitted on 23/01/2019 at 10:38
Published on nhs.uk at 12:07


Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your feedback on NHS Choices.

Patient Advice and Liaison Service (PALS) has passed on your feedback to the Service Manager for the A8 Team.

Imperial College Healthcare NHS Trust appreciates and values your feedback

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by London-based citizen (a service user)

Hello Imperial - I wasn't on Ward A8 and I didn't post my comments on NHS choices - more care when cutting and pasting responses?

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