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"Paediatric Children Assessment Unit A&E"

About: Northwick Park Hospital / Accident and emergency Northwick Park Hospital / Paediatric cardiology Northwick Park Hospital / Paediatrics

(as a parent/guardian),

They were remarkable the whole team, welcoming, supportive and very much understanding. They allowed me to have some comfort and peace of mind, with my son diagnoses and gave me information for his school and myself, of what to do should he have another onset. They found he had a Heart Murmur (which was not picked up at birth) although pick up, upon his 2nd onset being brought in from school and then on his third onset episode, the type of murmur has been detected. He is now awaiting for the call from the cardiologist, which can be at anytime between now and next. 

Credit where credit due, brilliant team very much active and hands on. Although I had concerns they had not kept him in, being a 7yrs child with three onset episodes in the space of 6days, the where on point, in the care which was given to him and how they treated me as a worried concerned parent. 

We cannot expect the NHS to always get it right, life is just not as simple as that. However, when they do they are deserving of people, providing good feedback from their experience. 

Knowing my son is already referred for further investigation and holding detailed information, should I need to call 999 for him, I have paperwork to hand to the crew upon their arrival. 

THANK YOU TEAM AND WELL DONE 

  

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 14/01/2019 at 14:40
Published on Care Opinion at 15:20


Dear MummyLove,

This is so lovely to hear.

Thank you for taking the time to share your positive experience with us. I am glad to hear that your son is receiving the care that he needs, and that our team were able to comfort and assure you at what must have been a very worrying time.

We wish him a speedy recovery. I will share your kind words with the team who will be delighted to hear it.

Best wishes,

Anjali Patel

Patient Experience Manager

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