"Unhelpful receptionists"

After being told to call mid morning by the doctor for my test result, I was greeted with audible tutting from the reception staff who told me the results were back but needed to be checked by a doctor, and asked me to call back at 2pm. I called back at 2pm to be tersely told I should call back after 2.30pm. I called back after 2.30 to be told my results were there but hadn't been checked - call back in a couple of hours. I called back at 4pm to be told I could ring tomorrow after 2.30pm, as all results are all checked in the morning! Could the consistency in all this mis information between staff be explained please? If my results were in fact available Monday am and the doctors check these in the morning - why are the reception staff fobbing me off until the next day which is delaying my treatment?