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"Fabulous"

About: Pilgrim Hospital

As an ms sufferer, with no teplapse for over 4 years. Last night I was given the news of optic neuritis which can leave you with permenant vision loss. Big shock to the system. May I just praise all of the staff in the royal eye department they didn't only do an amazing just they even went the extra mile. Deputy sister and her staff. So kind caring and full of empathy. Regarding the bad press in recent times. I feel they came on the wrong day and with our population growing you just can't keep up with capacity. You only have one pair of hands. You are human not robots. That's what people forget these days and for people not answering the telephone. What you have to remember is while they are on the phone to everyone who is giving care and treatment. Sorry for the rant at the end. Maybe waiting times would reduce if time wasn't taken up. Xx

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Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 31/12/2018 at 11:52
Published on Care Opinion at 17:27


picture of Jennie Negus

Thank you for posting this - and don't worry about the rant; every now and again it can actually be quite therapeutic!

I was sorry to hear about your news - that will have been a huge shock and worry - but the staff in the Royle Eye are experts and I was so pleased to read about how well they cared for you. Reading your story will not only make their day but will probably ease the anxiety for other patients too.

Thank you again - I have shared this with the team.

Take care and have a good New year.

Jennie

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