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"My care"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Orthopaedics

(as the patient),

I have never been to an A&E department but had to visit at the end of October as I had a fall and dislocated my shoulder.

I was in great pain and was seen very quickly and Gavin the specialist managed to relocate my shoulder. Unfortunately, I had also broken my proximal humerus so had to be admitted for surgery.

I cannot praise the care highly enough, from tea ladies to surgeons, all were kind , caring and very professional The hospital was spotless and the attention to cleanliness by all the staff was exemplary. 

I was on Ward 212 under the care of nurse Megan, although she was very busy, she made me feel much less anxious.

My surgeon Prof Johnson has done a remarkable job on my shoulder and the after care by Mr Mitchell is excellent. 

All in all an excellent hospital!

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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 5 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian
Submitted on 14/12/2018 at 16:25
Published on Care Opinion at 16:42


Dear Brokenshoulder

Many thanks for taking the time to share your experience when you fell and dislocated your shoulder and sustained other injuries.

I am pleased to hear that you were seen quickly in A&E given the pain that you were experiencing and that Gavin managed to treat your shoulder injury.

I am delighted also to hear that all staff showed you kindness and that they cared for you in a professional manner and that you found the facilities spotless and clean. We always aim to deliver person centred care.

I will share your experience with all the teams involved in your care, they will be delighted to hear the impact that their care had on your stay and ongoing recovery.

With best wishes

Fiona Robertson Chief Nurse

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