"Cardiac Clinic Appointment"

My family have recently moved house, and during the move I realised I was unable to find my son's appointment letter for the cardiac clinic.

Two weeks ago I phoned to clarify the appointment date/time - and to make sure the clinic was aware of a change of address in case of any last minute changes. I was put on hold and waited in the queue of 5 (approx 10-15mins) however when I reached first in line, it said there was no-one available and cut me off without the possibility of leaving  an answer message. 

I searched the email address for the outpatient clinics and sent an email with the same query and got a quick and helpful response stating when my son's appointment was, that my address was up to date, and that they would send out another letter with all the information. 

After being away for work last week I came home to find no letter but hoped it would come before the appointment date. Unfortunately it didn't but as I had my email I still travelled into Aberdeen, collected my husband from work and made our way up to the hospital. I briefly explained to the receptionist at the outpatient clinic desk the situation who quickly informed me that although my new address is on the system - my previous address is still ticked as my postal address therefore any mail would have been sent there. I asked if they could print off the appointment letter for me to the though to the clinic as that's how we usually sign in, but was then informed that we weren't on the list. The receptionist spoke to a colleague to double check before coming back and letting us know that we had been given the wrong date and in fact our new appointment was for 10 days later. However, I still wasn't given another appointment letter for me to take with me next time. (May partly be my fault as due to the queue building up rapidly I stepped away from the desk quickly to let others in.)

I'm only writing this care opinion to highlight the couple of errors - for the most part I was so happy with the how quick I was dealt with and how helpful people were. However the wrong date given/teamed with the postal address not being changed resulted in a bit of a wasted day - and time being taken off of work that wasn't required.