This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Treated with respect

Posted By whiskeyHC

"Treated with respect"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as the patient),

Written by Healthwatch Cornwall on behalf of the story provider:

I visited the optician Specsavers in Bodmin for a routine eye test. They referred me through to doctor/consultant. Explained fat found on eye, typical symptom of diabetes - was aware, but didn't know. Had to chase 2nd appointment following 1st appointment in May 18, as was advised I needed a follow up check up in 3 months time. May appointment followed up optician check. Consultant wasn't concerned but but suggested 3 month appointment. After phoning, I was told I needed a photo taken of my eye, with a follow up booked for December 2018. No urgent nature.

Happy with how everything has been handled - treated with respect. Would know who to call if I needed any further info. I was seen on time for my appointment in May. The consultant made me feel at ease. Staff good but not good having to chase appointment as felt as if i had been left off the list.

A note from Healthwatch Cornwall 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/12/2018 at 15:55
Published on Care Opinion at 16:28

picture of Jess Saunders

Dear whiskeyHC,

Thank you for taking the time to share your story with us. I was pleased to read that you were treated with respect by the team in Ophthalmology and that the consultant made you feel at ease but was sorry to see that you had to chase up your second appointment.

I am replying to you as a member of the Patient and Family Experience team, but I will share your story with the staff in Ophthalmology so they can reflect on your experiences.

Best wishes,

Jess

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by whiskeyHC (the patient)

Hi Jess thanks for your reply every thing seems good I was at the eye dept to see Mr Willson-Holt only running 15mins late which is good as the eye department is very busy I was very pleased with the outcome. Thanks

Opinions
Next Response j
Previous Response k