"Two very different levels of care"

After a stay in Crosshouse hospital a little while back I experienced two very different levels of care.

To start off in CAU I was let down by the lack of compassion and understanding from the staff (on exception of a specific few). As I was a young patient I was left to fend for myself, even whilst on bedrest. On one occasion I had the room door opened and 2 towels thrown in, however due to my condition I was currently unable to stand for long spells of time therefore the option of a shower was not there. All I looked for was a bit of compassion and for someone to set up a basin beside my bed and I would have managed the rest myself. Not really to much to ask for? I also felt judged everytime when asking for pain relieve and questioned if I really needed morphine. This I felt inappropriate as I never take as much as paracetamol however this pain was unbearable. Another area I was not happy regarding was the lack of question's asked for my admission booklet, all that I got asked was who my NOK was? no PMH, no skin concerns nothing.

However after I was transferred to ward 3E my care greatly improved. On arrival to te ward two very kind aux nurses set me up a basin and allowed me the privacy to wash alone before coming in to assist with washing my hair. A job this simple really cheered myself up and improved my mood as I had now been in 5 days. All members of staff could not have done enough for me, nothing was to much hassle and I never once felt judge and for that I cannot that the staff of Ward 3E more. The care here really was except exceptional. After 11 days I was finally allowed home and thanks to the staff who took the time to comfort my whilst I was upset, listen to my moans and helped with my pain control and getting me to theatre I will be forever greatful.