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Standard of care.

Posted By changinghospital

"Standard of care."

About: Forth Valley Royal Hospital / Gastroenterology

(as the patient),

Got to be the most disorganised dept in the hospital, no wonder they struggle finding beds on this ward. The standard of care from doctors is dreadful, if you can find one that is. I feel sorry for nursing staff doing the work looking after patients with little instruction from "consultants" who don't even see patients.

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Responses

Response from NHS Forth Valley 5 years ago
NHS Forth Valley

Submitted on 07/12/2018 at 12:57
Published on Care Opinion at 15:07

Dear changing hospital

I am very sorry to hear of your disappointing experience in relation to your hospital care recently and specifically your perception that Consultant input was lacking, that you felt ignored and that the ward appeared disorganised.

I can confirm that each week Monday - Friday a Consultant Gastroenterologist is assigned to the ward and attends the morning multidisciplinary meeting at 0900. This allows an overview of all 32 patients on the ward with a shared discussion between medical, nursing and allied healthcare staff to agree a management plan for each patient each day. Following this the consultant will undertake a review of all patients under their care supported by junior medical staff. Whilst a consultant may be called away from the ward to an emergency elsewhere within the hospital they are otherwise available every weekday to discuss patient's and family's concerns.

I hope that this explanation of the organisation of the ward satisfies your concerns, however if you wish to discuss your experience further, can I please ask you to contact Pauline Donnelly, Person Centred Patient Experience Coordinator either by calling 01324 566660 or email pauline.donnelly1@nhs.net.

Kindest regards

David Watts

Consultant Gastroenterologist
NHS Forth Valley

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