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Excellent care

Story from nhs.uk

"Excellent care"

About: Rustlings Road Medical Centre

I am delighted with the care at Rustlings Road. Recently because of a long-term health condition, I have needed urgent care at Rustlings Road, and have also been seen by one of the HUB doctors out of hours and needed support from 111. All the doctors I have had contact with have been kind, courteous, caring and supportive. I have previous had very negative experiences with hospitals locally and this has led to a lot of fear,so

I am extremely grateful to be able to be seen by such supportive doctors at the practice, and to be able to access other care needed through them.

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Responses

Response from Rustlings Road Medical Centre 5 years ago
Rustlings Road Medical Centre

Submitted on 26/11/2018 at 13:30
Published on nhs.uk at 14:06

Dear Katarina

Thank you for taking the time to leave feedback on the service you have received here at Rustlings Road Surgery and at the Hub and through 111. I am delighted to hear such positive comments and I will pass these on to the whole team who will appreciate such positive feedback. I am so pleased the hub service and 111 were able to support you - they are a valuable resource, increasing access to primary care seven days a week.

Thank you once again for taking the time to feedback,

Best wishes

Annie Stones

Practice Manager

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