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Care Opinion

Poor care

Posted By Scottishlad

"Poor care"

About: Royal Infirmary of Edinburgh at Little France / Neurosciences (DCN)

(as a relative),

My partner has been a patient at the Anne Rowling clinic in recent years. Unfortunately in those years we feel that her doctor has constantly fobbed her off or changed subject whenever she has tried to speak not to mention been virtually non existent in her care.

Countless times my partner has said the pain she is in and yet nothing has been done. Countless times she has requested a particular treatment and it feels like she is just ignored. 

We feel seriously failed by our NHS all we want is the care that is needed and a suitable treatment and in my partner's case she's at her wits end and feels that this particular treatment is now her only hope but it seems that no one cares or listens.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 29/11/2018 at 13:32
Published on Care Opinion at 14:07

Dear Scottishlad

Thank you vey much for sharing your feedback following your experiences with your partner at the Anne Rowling Clinic.

It sounds as though this has been a difficult time for you both.

To see if we can help and for us look into this in a bit more detail l would be grateful if you partner could please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Kind regards

Jeannette

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Update posted by Scottishlad (a relative)

Hi Jeannette we tried calling the number you supplied but the person on the phone didn't seem to have any sort of clue what we were talking about or anything about care opinion and just said you weren't available for around a week

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 04/12/2018 at 09:14
Published on Care Opinion at 09:35

Dear Scottishlad

Thank you for getting in touch again and l am sorry that no one was able to help you when you telephoned last week.

I have spoken with the Team Manager this morning and she is aware that you may call again. I am back at work this week but have a few meetings, in my absence the team should be able to help you, alternatively please leave your name and telephone number and l will call you back.

Kind regards

Jeannette

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