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"Waiting a year of pain to discuss MRI results"

About: Salford Royal / Trauma and orthopaedics

(as a service user),

The date is Sep 2017, just had an app with the Orthopaedic surgeon regarding the continuing pain in my spine & neurological problems in both legs due to a previous RTC which resulted in 5 fractures & a dislocation to my spine T12 on L1 a few years ago...

I had surgery on my spine but I still continued to have severe pain in my back & legs.

 So forward  a few more years I had a totally useless Spinal ‘Neuro Stimulator’ (used for nerve pain) removed cus it broke so in order to have an MRI, it had to be removed otherwise I would not be able to have a scan of my whole spine. I was also given  Nerve Conduction Tests on my legs, MRI done in 11/17 & NCT the same month. Now forward 4 months, no results or app to see the specalists about the results after trying yo call Salford Royal so I went to my Dr’s, they in turn wrote to Salford Royal to check as he had nothing written in my notes since my last Ortho app back in Sept 17. Annoyed, I waited paitiently til again I tried phoning the Ortho’s secetary, no answer, phone engaged or I went straight through to answer phone!!☹️.

Another visit to the Dr’s  again as now I’ve been waiting for 6mths!!! A little frustrating as I wasn’t getting any joy on the phone but my Dr did manage to leave an email & I was promised an app by July 2018 & that I wasn’t forgotten about, my pain in the mths gone by now had got worse. Waited patiently again but once again nothing until the final visit to my Gp in Oct  2018, where he again contacted them, I finally received an app for Jan 2019! WOW, over a year for I hope, not just an app to tell me ‘there’s nothing showing on your results’! Surely I haven’t waited in terrible pain & discomfort taking max Fentanyl patches & increased Oxycodone to be told nothing?!?

Am I upset, nervous & anxious now, waiting for the remaining 8wks to be told what news, I have no idea!!! GGGRRRR...

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Responses

Response from Salford Royal 5 years ago
Salford Royal
Submitted on 16/11/2018 at 11:20
Published on nhs.uk at 12:06


Dear Pickles17

Thank you for taking the time to post your comments. We are so sorry to hear about your experience with trying to get hold of our team to follow up on your appointment after your tests in order to receive your test results and an outcome. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

If you haven't already, please can we encourage you to contact our PALS team with your details so that we can give you some answers.

You contact our PALS team on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you

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