"Elderly Patient 99"

My mother who is 99 had a fall, banging her head and hurting her hand amongst other general bruising that a lady of her age falling over might expect. She was taken in to Sandwell A&E by paramedics who were concerned about the lump on her head.

On entry she was placed in a cubicle and ignored for well over an hour, someone then came and took blood but couldnt say why, 15 minutes later someone came and did a 2nd heart trace (the paramedics having already done one), again no explanation.

2 hours later a Doctor appeared, did a short examination and then left her stating he would need to speak to his consultant.

At this point my mother had not been offered even a drink and no care or treatment what so ever.....She then moved to a room,further in to A & E, no word why and again she was left. After a further 2 hours someone came in to say she needed to vacate the room as it was needed... she could sit in a wheel chair in the corridor and await transport.

On enquiring where the transport might be taking her I was told... home!! at that point I took her home myself, which presumably I could have done 2 hours previously.

A 99 year old frail, frightened and very shaken elderly lady spent well in excess of 6 hours on a trolley bed in A & E, she was given no treatment, no drinks, no communication and no care.... at her age she deserves at least a degree of consideration... I dont care how busy you think you are.....what a shambles